Return & Exchange Policy
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Customers outside Riyadh: Requests for exchange or return can be made within 5 days from the date of purchase. During discount periods, requests are accepted within 1 day of purchase, in accordance with the website’s terms.
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Customers داخل Riyadh: Requests for exchange or return can be made within 1 day from the date of purchase. During discount periods, requests are accepted within 1 day of purchase, in accordance with the website’s terms.
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Customers may visit the store to return or exchange the product within the period specified above.
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In case of a manufacturing defect or if an incorrect product is delivered, the customer has the right to exchange the product, and we will bear the shipping costs.
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The product must be unused, securely sealed, and in its original condition.
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If the customer wishes to exchange or return the product for reasons not related to product damage, the customer will bear the shipping costs.
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Rawai Al Asimah Décor Store reserves the right to refuse any damaged product or any product not in its original condition.
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Shipping and delivery fees are non-refundable.
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The original invoice must be attached.
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The store is not responsible for shipments after 8 days from the shipment date.
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Returns and exchanges do not include electrical and electronic appliances.
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Product colors may differ from reality due to your device’s display (mobile screen); therefore, we do not guarantee that your screen displays colors accurately.
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Refund amounts will be returned to the same card used for payment within a short period not exceeding 15 days.
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Display mannequins (all types) cannot be returned or exchanged.
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Rawai Al Asimah Décor Company
\\nThank you for shopping with us, our valued customer.